Support
Need help with Falling Matter? Start with the answers below or email us directly.
Tell us what happened.
Include your device model, iOS version, app version, and the steps that led to the issue. For purchase problems, tell us which upgrade you bought. Please do not email payment card details.
Falling Matter FAQ
How do I restore a purchase?
Open Menu → Upgrades → Restore Purchases. Use the same Apple Account that made the original purchase. If the upgrade still does not unlock, email us with the product name and what you see on screen.
How do I remove ads or unlock all materials?
Open Menu → Upgrades to see the one-time options: Remove Ads, Unlock All Matter, or the Everything bundle. You can also reach this screen by tapping a locked material.
Where are my saved worlds?
Open Menu → Save sandbox to save your current creation. Falling Matter has four save slots with previews. Saved worlds stay on your device, so back up your device before deleting or reinstalling the app.
How do I turn on tilt gravity?
Tap World, turn on Phone tilt gravity, then tilt your device. The world responds to the direction your phone is held.
How do I share a creation?
Open Menu → Share to open the iOS share sheet with an image of your play area.
How do I request help with privacy?
Read the Falling Matter privacy policy or email jaylenbyrd23@gmail.com.